First of all, your privacy is important to us. We know everyone makes this claim, but for us it really is true. You place your trust in us by using the services of Dominovacanze.it, and we greatly appreciate it. This means we are committed to protecting and safeguarding your personal data. We act in the best interest of our customers and with transparency regarding the processing of your personal data.
In this document (“this Privacy Policy” or “our Privacy Policy”) we describe, in a clear and readable way, how we use and process your personal data. We also explain which rights you can exercise in relation to your personal data and how you can contact us.
If you already know us, you will be aware that Dominovacanze.it offers online services in the travel sector, provided through our websites and our apps for mobile devices, or through other online platforms such as partner websites and social media. We want to point out that all the information you are about to read generally refers to all platforms and not only to some of them.
In fact, this single privacy policy applies to any type of customer information that we collect through all the platforms mentioned above or through any other means connected to those platforms (for example, when you contact our customer service team by email).
From time to time we may amend this Privacy Policy, so we recommend that you check this page now and then to make sure you always have the most up-to-date information. In the event of updates to this Privacy Policy that have a significant impact on your activity, we will notify you of the changes before the new activities begin.
Terms used in this Privacy Policy
Travel: refers to the various travel products and services that may be ordered, acquired, purchased, bought, paid for, rented, provided, booked, combined or consumed by you through the Travel Provider.
Travel Provider: refers to a provider of accommodation in a hospitality facility (e.g. hotel, motel, apartment, bed & breakfast, host) that is made available from time to time on the platform for the Travel Booking.
Travel Service: refers to the (online) purchase, order, (facilitated) payment or booking service offered or enabled by Dominovacanze.it in relation to various products and services made available from time to time on the platform by the Travel Providers.
Travel Booking: refers to the order, purchase, payment or booking of a Travel.
What type of personal data does Dominovacanze.it collect?
We cannot help you book the perfect Travel if you do not provide us with information. So, when you use our services, we need to ask you a few things. This is routine information, for example your name, your contact details, any names of those travelling with you and your payment details. You may also decide to send additional data related to your Travel (for example, the expected time of your arrival).
In addition, we also collect data from the computer, phone, tablet or other device you use to access our services. This includes your IP address, the browser you use and your language settings. We may also receive information about you through third parties or when we automatically collect other information.
This is a general overview, but if you want to know more about the information we collect, you will find more details below.
Why does Dominovacanze.it collect and use your personal data?
We do this to help you manage your online Travel Bookings and to ensure you the best possible service.
We also use your personal data to contact you about discounts, special offers and other products or services that we think may interest you. There are also other uses. If you want to know what they are, keep reading for a more detailed explanation.
How does Dominovacanze.it share your data with third parties?
Several other parties are connected to the services offered by Booking.com, in various ways and for different reasons. The main reason we share your data is to provide the Travel Provider with all the information needed to complete the Travel Booking.
We also rely on third parties to provide you with Booking.com services. These include financial institutions, advertising companies, subsidiary companies of the Booking.com corporate group and other companies that form the corporate group of Booking Holdings Inc. In other cases, the law requires the sharing of your data with governmental or other authorities.
Below you can find more details about how the information you share with us is used and exchanged with third parties.
What type of personal data does Booking.com collect?
Okay, you need some more detailed information. Here is a more precise overview of what we collect.
Personal data you provide to us.
Dominovacanze.it collects and uses the information you provide to us. When you make the Travel Booking, we ask for your name and email address as basic data.
Depending on the Travel Booking, we may also ask for your home address, phone number, payment details, date of birth, current residence (in the case of on-request services), the name of the people travelling with you and your travel preferences (for example your dietary or accessibility needs). In some cases, you can also check in online with the Travel Provider, for which we will ask you to share passport or driving licence information and the related signatures.
If you want to get in touch with our customer service, contact the Travel Provider through us, or contact us through other means (for example on social media or via chatbots), we will also collect information through these channels. This applies in cases where you contact us to give us feedback or to request help using our services.
You may also receive an invitation to write a review to inform others about the experience you had during your Travel. When you write a review on the Booking.com platform, we will collect any information included, together with your username and avatar (if you choose one).
There may also be other cases in which you will need to provide us with information. For example, if you are browsing with your mobile device, you can decide whether to allow Dominovacanze.it to see your current location or to access some data regarding your contacts. This helps us provide you with the best possible service and experience, for example by showing you our city guides, suggesting the restaurants or attractions closest to your location, or other recommendations.
If you create a user account, we will store in your profile your personalised settings, uploaded photos and reviews of past bookings. This saved data may be used to help you organise and manage future Travel Bookings, or it may be useful to take advantage of other features available only to account holders (for example incentives or other benefits).
You can also choose to add to your user account the data extracted from your identification documents, so as to avoid entering such information for each individual Travel Booking.
We may also offer you the chance to take part in referral programs or competitions. Should you decide to participate, you will need to make available to us the personal data required.
Personal data you provide to us about other people.
If you have a Dominovacanze.it account, within it you can create an address book to simplify the organisation and management of business travel services for other people.
In some cases you can also use Dominovacanze.it to share information with others. You could, for example, share your wish list, take part in a travel community or a referral program, as will be explained to you on the occasion.
At this point, we want to specify that it is your responsibility to ensure that the people whose personal data you have provided are aware of this, and that they have understood and accepted the ways in which Booking.com uses their information (i.e. as described in this Privacy Policy).
Personal data we collect automatically.
Whether or not you complete a Travel Booking, when you visit our website or our apps we automatically collect some information. For example, your IP address, the date and time you accessed our services and information about your computer’s hardware and software (such as the operating system, the browser you use, the version of the application or software and the language settings). We also collect information about your clicks and the pages that have been shown to you.
If you use a mobile device, we collect data that identifies your device and other data about the device’s settings and features, app crashes and other system activities. When you make a Travel Booking with this type of device, our system records how you made it (on which site) and/or which site you came from when you visited the Dominovacanze.it site.
Personal data we receive from other sources.
Anything we receive from these partners may be combined with the information you provide directly. For example, Booking.com’s Travel Booking services are available not only on Booking.com and the Booking.com apps, but are also integrated with the services of affiliated partners that you can find online. When you use any of these services, you provide the details of your bookings to our commercial partners, who then send them to us.
We also integrate with third-party service providers to facilitate the payment process between you and the Travel Providers. These service providers share payment information to help us manage them and handle your Travel Booking, so as to guarantee you the best possible experience.
In addition, we also collect information in the unfortunate event that we receive a complaint about you from a Travel Provider, for example in the case of misconduct.
Another way we may receive data about you is through the communication services integrated into our platforms. These communication services offer you a means to contact the Travel Provider you have booked for matters relating to your stay. In some cases, we may also receive metadata about such communication activities (for example who you are, where you called from and the date and duration of the phone call).
We may also receive information about you in order to then show you relevant advertisements, for example in the case of additional cookies from Dominovacanze.it’s communication partners on social media.
When you connect your Booking.com user account to one of your social media accounts, data sharing between Dominovacanze.it and the social media provider may be activated. You can always choose not to share this data.
The Travel Provider may also share information about you with Dominovacanze.it. This could happen if you have made an assistance request about a pending Travel Booking, or in the presence of complaints or other problems regarding a Travel Booking.